Complete Property
Care Solutions
Cleaning. Pest Control. Restoration. Consultancy.
Newcastle's most trusted cleaning, pest management and restoration specialists — serving residential and commercial clients across the Hunter, Central Coast and beyond for over 30 years.
Who We Are
Your Cleaning, Pest Management & Restoration Professionals. We bring together experience, advanced equipment, proven systems and highly trained people to deliver fast, reliable and exceptional results — every time.
"Custom Dry is a family-owned, Newcastle-based business serving the Hunter region and beyond with professional cleaning, pest control and property restoration services. Built on three generations of expertise, community trust and an uncompromising commitment to quality."
LASTING RESULTS.
Three Brands. One Promise.
One family. One standard of excellence. Three trusted local businesses delivering cleaning, pest control and restoration solutions across the Hunter region and beyond.
Professional carpet, rug, upholstery and tile cleaning, plus complete water, fire and mould restoration services.
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Family-owned pest control delivering same-day residential, commercial, termite and general pest treatments across Newcastle and the Hunter.
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Rapid-response restoration specialists for water, fire and structural damage — getting homes and businesses back to normal, fast.
Visit Website →"Whatever the brand, whatever the service — we do it right, we do it safe, and we don't stop until you're satisfied."
One Standard.
Exceptional Results.
"To consistently Exceed Expectations and deliver Testimonial-Worthy Service and results On Every Job we undertake."
Principles That Guide Everything.
The values that drive every decision, every service, every interaction.
Who We Serve
A trusted provider proudly supporting a wide range of industries across the Hunter, Central Coast and beyond.
One standard of service excellence — delivered across every industry we serve.
Complete Property
Care Solutions
From routine cleaning to emergency restoration — one trusted team for all your property care needs.
No matter the job — cleaning, pest control or emergency restoration — we've got you covered.
Meet Our Team
Family-owned, locally operated. The people behind Custom Dry bring decades of expertise, genuine care and an unrelenting commitment to excellence.
Tony leads Custom Dry with a clear vision for delivering exceptional service across all divisions. As Managing Director, he oversees the overall direction of the business, drives strategic growth and ensures the company maintains its reputation as Newcastle's most trusted cleaning, pest and restoration provider.
Alexx manages the day-to-day field operations and service delivery across all teams. With a strong focus on quality, efficiency and team coordination, Alexx ensures every job is executed to the highest standard - on time and to specification.
Luke drives the business development and brand presence of Custom Dry. From new client acquisition to marketing strategy and relationship management, Luke ensures Custom Dry remains front of mind for residential, commercial and insurance clients across the region.
"I have spent more than 25 years working across sales, business development, account management, marketing and customer service, across a wide range of industries. I'm a people person at heart and enjoy building relationships, solving problems and finding new opportunities to help businesses and customers achieve better outcomes. I'm excited to continue bringing my experience in business development, sales, marketing and client relationships to the Custom Dry team and helping drive the next stage of the business's growth."
- Big sports fan — AFL (Sydney Swans) and NBA (Indiana Pacers)
- Fishing, camping and getting outdoors
- Technology, AI, web development, digital marketing and emerging tech
- Property and real estate — investments, renovations and projects
- Time with my wife, family and kids
- Naturally curious, competitive and entrepreneurial
Kelly provides essential administration and business support across the organisation - managing scheduling, client coordination, compliance, HR administration and day-to-day systems to keep operations running smoothly.
Roma brings 20+ years in the cleaning industry to her role as Project Co-Ordinator, with a keen eye for detail, an exceptionally high standard and genuine pride in her work. She has a background in management across commercial sites and staff, and is very excited to join the Custom Dry team.
"I have been in the cleaning industry for 20+ years. I have a keen eye for detail and an exceptionally high standard. I take pride in my work and strive to be the best I can be. I have a background in management including commercial sites and staff. I am very excited to join the Custom Dry team as the Project Co-Ordinator."
- Car enthusiast (especially my Stinger)
- Leisurely drives
- Time with family and partner
- Live music events (especially country music)
- A lazy Sunday
- Big animal lover, especially dogs
Trusted. Local.
Certified. Accredited.
Industry Recognised.
Our technicians hold certifications from the world's leading cleaning, restoration and pest industry bodies — so you know you're in expert hands.
The IICRC is the global standard-setting body for the inspection, cleaning and restoration industries. IICRC Certified Technicians are trained to the highest international benchmarks.
Visit WebsiteThe ACCI is Australia's peak industry body for professional carpet cleaners, representing businesses committed to excellence and ethical standards in the carpet care industry.
Visit WebsiteThe RIA is the leading trade association for restoration and remediation professionals, promoting best practices, education and professional standards across the industry.
Visit WebsiteACRA provides specialist training and education for cleaning and restoration professionals, ensuring technicians stay current with the latest methods and technology.
Visit WebsiteWoolcare Approved Technicians are endorsed by Wools of New Zealand to clean and care for wool carpets and textiles to the manufacturer's specification, protecting your investment.
Visit Websitein Every Trade.
Our accreditations represent thousands of hours of training, ongoing education, and a genuine commitment to being the best in the business.
Every technician is trained, certified and committed to delivering results to the highest industry standard.
Why Choose Us?
We combine industry-leading equipment, highly trained teams, and old-fashioned service values to deliver exceptional results across Newcastle and the Hunter region.
One standard. Every service. Every time.
Professional Grade
Equipment & Tools
We invest in the very best equipment to ensure superior cleaning, restoration, and drying outcomes — delivering results that inferior equipment simply cannot achieve.
Fully Insured.
Complete Peace of Mind.
We carry comprehensive insurance across every service — protecting you, your property, and our team on every job.
Covers bodily injury or property damage caused to third parties during the course of our work.
Covers claims arising from products we supply or apply as part of our cleaning and pest services.
Covers claims arising from professional advice, inspections, assessments and reporting services.
All staff and contractors are covered under NSW Workers Compensation — protecting your property and our team.
Documentation
View and download our current Certificates of Currency — CGU, Berkley Insurance & icare. Full transparency, every time.
Every job is backed by comprehensive coverage — because your protection matters as much as the result.
Service Coverage
Areas
Local Experts. Regional Reach. Always Here When You Need Us.
We're Ready
When You Are.
For enquiries, quotes or to discuss your needs, get in touch with our friendly team today.
© 2025 Custom Dry Cleaning & Restoration. All rights reserved.